Legal

Terms of Service

Last updated: April 1, 2026

These Terms of Service ("Terms") govern the use of Shelf Alerts ("the Service"), a Shopify application operated by LAT34 ("we", "our", "us"). By installing, accessing, or using the Service, you agree to these Terms.

1. Service Description

Shelf Alerts provides Shopify merchants with tools for back-in-stock alerts, related subscriber analytics, and adjacent demand-recovery features such as preorder support, wishlists, low-stock urgency, retargeting, and connected messaging workflows.

2. For Shopify Merchants

By installing the app, the merchant authorizes us to access store data required to operate the Service, including products, inventory, orders, and related customer data made available through Shopify APIs.

The merchant is responsible for:

  • Complying with applicable laws and regulations, including privacy, email, and SMS rules
  • Obtaining any required customer consents before enabling notification channels
  • Configuring storefront and consent language appropriate for the merchant's jurisdiction
  • Paying subscription fees and any applicable usage-based charges shown inside the app

3. For Store Visitors and Subscribers

By subscribing through a merchant storefront, a shopper agrees to receive the transactional notifications they request, which may include:

  • Email notifications when a subscribed product returns to stock
  • SMS alerts if the shopper opted in with a phone number
  • Push notifications if the shopper accepted browser push permissions

Subscribers may unsubscribe using controls provided in the notification itself, including email unsubscribe links and SMS replies such as STOP.

4. Pricing and Billing

Shelf Alerts offers a free plan and paid plans billed through Shopify's billing system. Pricing, plan limits, and any usage-based charges are displayed in the app. We may update pricing prospectively, with changes taking effect according to Shopify's billing mechanics and applicable notice requirements.

5. Cancellation and Refunds

You may cancel at any time by uninstalling the app from your Shopify admin or by downgrading to the free plan inside Shelf Alerts. Cancellation stops further charges on the next billing cycle; access to paid features continues until the end of the current cycle. Subscription fees and notification overage charges are non-refundable for completed billing cycles, except where required by law or in cases of confirmed billing errors. For billing or refund inquiries, contact support@shelfapps.io.

6. Messaging Terms

SMS and push notifications are intended for transactional or requested inventory alerts, not broad promotional messaging. By opting in, you agree to the following terms:

  • Message Frequency: Up to one SMS message per product per restock event you requested.
  • Pricing: Message and data rates may apply depending on your carrier or platform.
  • Opt-Out: You can cancel the SMS service at any time. Just text STOP to the shortcode or number that sent you the message. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
  • Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or get help directly at support@shelfapps.io.
  • No Purchase Requirement: Consent to receive SMS messages is not required to purchase goods or services.
  • Carrier Liability: Carriers and third-party messaging providers are not liable for delayed or undelivered messages.

7. Privacy

Our collection and use of personal information is described in the Privacy Policy. By using the Service, you agree to the practices described there.

8. Availability and Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not guarantee uninterrupted availability, real-time delivery, or error-free operation.

9. Limitation of Liability

To the maximum extent permitted by law, LAT34 is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Service. Our aggregate liability for any claim related to the Service is limited to the fees paid for the Service in the 12 months preceding the event giving rise to the claim.

10. Suspension and Termination

Merchants may uninstall the app at any time through Shopify. We may suspend or terminate access for violations of these Terms, Shopify platform policies, or applicable law. Data handling after termination is governed by our retention and privacy policies.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact

LAT34
Email: support@shelfapps.io
Website: shelfapps.io